How Can We Help?
Layer7 Networking support channels — choose the right team for your needs.
Customer Care
Sales enquiries, account management, billing questions, licensing, and general information about Layer7 services and solutions.
- info@layer7.co.za
- Mon–Fri, 08:00–17:00 SAST
Technical Support
Configuration assistance, troubleshooting, firmware updates, platform access issues, and technical guidance from our engineering team.
- support@layer7.co.za
- Mon–Fri, 08:00–17:00 SAST
Emergency Response
Active security incidents, suspected breaches, ransomware events, or any situation requiring immediate escalation to our incident response team.
- +27 11 392 5169
- 24/7 — Always Available
Before You Contact Us
To help us resolve your query as quickly as possible, please have the following ready:
- Your organisation name and Layer7 account reference (if known)
- A clear description of the issue or enquiry
- Screenshots or error messages if applicable
- The urgency level — is this affecting production systems?
For managed service clients on active SLAs, your dedicated account manager remains your primary point of contact. Use the channels above for new requests or when your account manager is unavailable.