Layer7 Networking × HCL BigFix

Enterprise endpoint management that closes the patching gap — at scale, with certainty.

About HCL BigFix

HCL BigFix is an enterprise-grade unified endpoint management platform that automates discovery, patching, compliance, and remediation across hundreds of thousands of endpoints — desktops, laptops, servers, mobile devices, and cloud instances — regardless of operating system, location, or connectivity.

BigFix's architecture is unique: its Fixlet technology delivers a relevance-based agent model where each endpoint continuously evaluates its own state against policy and acts autonomously. This means patches deploy in hours, not weeks. Compliance drift is detected and corrected in real time. Software distribution reaches every device, even those on intermittent connections or behind NAT.

Trusted by over 100 of the Fortune 500, BigFix manages the largest endpoint estates on the planet — government agencies with millions of endpoints, financial institutions with zero-tolerance patching SLAs, and healthcare organisations where compliance is non-negotiable. It is the platform you deploy when scale, speed, and certainty matter.

Why Layer7 Chose HCL BigFix

Unpatched systems remain the number one exploit vector in cybersecurity. Every breach investigation, every ransomware postmortem, every compliance audit tells the same story: known vulnerabilities left unpatched because the tooling could not keep pace with the estate. Layer7 refuses to let that be the story for our clients.

We chose HCL BigFix because it eliminates the patching gap at enterprise scale. When a critical vulnerability drops — a zero-day, a CVE with active exploitation — our clients need patches deployed across thousands of endpoints within hours, not the industry average of 60+ days. BigFix delivers that velocity with certainty: not "patches were pushed" but "patches were confirmed applied and verified compliant."

BigFix also forms the compliance backbone for our managed endpoint clients. Continuous compliance assessment, automated remediation, and auditable evidence generation mean that regulatory requirements (POPIA, PCI DSS, ISO 27001) are met operationally, not just on paper during annual audits.

How Layer7 Delivers HCL BigFix

• Platform Deployment — Full BigFix infrastructure deployment: relay architecture design, agent rollout strategy, console configuration, and integration with existing ITSM and CMDB platforms.

• Patch Management — Automated patch deployment for Windows, Linux, macOS, and third-party applications. Layer7 manages test cycles, deployment waves, exception handling, and compliance reporting.

• Continuous Compliance — CIS benchmark enforcement, SCAP scanning, and custom compliance baselines. Real-time drift detection with automated remediation for non-compliant endpoints.

• Software Distribution — Enterprise software deployment, version management, and licence compliance tracking across the managed estate.

• Vulnerability Remediation — Integration with vulnerability scanners to create closed-loop remediation workflows. Vulnerability discovered → patch identified → deployed → verified → reported.

• Managed Endpoint Operations — Layer7 operates BigFix as a managed service: monitoring agent health, managing relay infrastructure, maintaining content subscriptions, and delivering monthly compliance reports.