Services offered by Layer7.comm Network Solutions

Analytical Services

Protocol and Network Analysis - The process of capturing, viewing and analyzing how a communication protocol is operating in a particular network architecture.

Application Profiling

Application profiling is geared towards base-lining an application. Understanding what an application does and how it does it, is essential in today's environments. As businesses continue to grow, there is an ever increasing demand for fast applications. By the same token, there is the constant need to provide fast access whilst saving on bandwidth costs.

Profiling an application provides detailed information showing how the application utilizes valuable network resources which enables Business and IT to make more effective and responsible decisions regarding their business critical applications.

Features and Benefits:

• Provides a better understanding of IT resource costs involved in running critical applications.
• Provides relevant information used to make effective financial decisions regarding the application.
• Increases the efficiency by reducing the amount of time spend in diagnosing application related problems when the application doesn't perform as it should when it has been rolled-out.
• Provides information identifying the business owner's usage of the network resources.

Application Analysis

Application analysis is the follow-on process from application profiling. Application analysis is a set of protocol analysis techniques for exploring underlying symptoms and a method of treating various problems regarding poor application performance which is achieved with protocol analysis.

IT staff are always faced with poor application performance issues ranging from sporadic slow application response times to abnormal application time-outs. Root cause analysis identifies these issues and provides the necessary corrective actions that should be taken in order to resolve these issues.

Features and Benefits:

• Application analysis significantly reduces the risk of encountering post-installation performance problems.
• Identifying and understanding poor application performance issues reduces running and maintenance costs associated with rolled-out application.
• Identifies the expected application response times required by business.
• Identifies the actual application response times.
• Identifies application bottlenecks.
• Application performance root cause analysis.
• Resolving chronic application performance issues to ensure consistent service levels.

Network Audit (Health Checks)

Businesses are reliant on IT infrastructure to provide fast and efficient delivery of their products and services. Streamlining and optimizing these resources increases the organizations productivity. Network audits are aimed at determining the efficiency, performance and reliability of the IT infrastructure to reduce the costs associated with downtime and poor application performance.

By using protocol analysis, Layer7 analysts focus on providing valuable information that will aid in capacity planning, network configuration, network migration and application deployment.
The outputs from a network audit can be used to baseline the current network setup, corrective actions and optimizations can be made and referenced back to the previous network audit. This information can then be used in defining thresholds for which triggers and alarms can be set for network monitoring and management.

Features and Benefits:

• Document and baseline the current network trend information.
• Provide detailed information for capacity planning i.e. network visibility.
• Reduce the risks associated with network migrations.
• Ensure that deployed applications perform optimally in the production environment.
• Generating accurate and meaningful thresholds for network monitoring and management.

Network Crisis Management

Costs associated with network downtime, a slow network, or serious service degradation escalates exponentially the longer services are impacted. Layer7 analysts leverage their fault finding expertise to quickly identify the root cause of the problem and finding a solution. The end result is a network that is quickly back in business.

Features and Benefits:

• Quickly identifying the root cause of the problem
• Reduce time and money spent misdiagnosing and treating the problem.
• Reduce network downtime, service degradation.

Packeteer Services

• Bandworth Analysis
  A contractual or ad-hoc investigatory service that provides business with accurate information in order to determine the cost incurred to run the application, and what will be the cost to run an application at the required service level for business. A bandworth analysis can also assist in compiling a billing scenario that will create an ROI for deploying a Packeteer Xpress unit to compress WAN traffic.
• WAN Health Checks
  Once off investigatory service that provides business and IT staff with accurate information as to what is happening on the network. Total visibility over what is utilizing the network resources and who is doing it. By deploying Packeteer's at the remote sites, Layer7 is able to provide response time per application (as the user feels it). The Packeteer's indepth layer 7 visibility allows for identification and containment of virus activity, which greatly reduces troubleshooting time to find and contain infected stations.
• Configuration and Optimisation consultancy
  Packeteer Certified Engineers will consult on the deployment, configuration and the optimisation of your Packeteer unit(s) to leverage the most effective features for your organisation.

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